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You will receive a confirmation via email shortly (check your spam!). Your chosen installer will contact you within a few days.
U ontvangt direct een bevestingingemail en de u word binnen enkele dagen gebeld door de gekozen installateur.
U ontvangt direct een bevestingingemail en de u word binnen enkele dagen gebeld door de gekozen installateur.
Build and scale the customer support of Weheat
Direct solliciterenAt Weheat, we’re on a mission to make heating cleaner, smarter and more affordable for every home. We design and build our own heat pumps and software, and our systems are already heating thousands of homes, lowering energy bills and CO₂.
From our smart factory in Eindhoven we handle hardware innovation and production. In our new hub in the centre of Utrecht we focus on everything customer-facing: Commercial, our digital products, and the Support organisation. Eindhoven is the high-tech engine, Utrecht is the customer-facing heart.
As Customer Support Lead you run our support organisation and help it grow into a lean, scalable, customer-obsessed operation. You make sure homeowners and installers feel taken seriously, get clear answers fast, and leave every interaction knowing what to expect.
You lead the support team day to day: coaching people, setting priorities, and being the point of escalation for complex or sensitive cases. You design and refine the way we work: from contact flows to how we use our tools, knowledge base and data. You spot patterns in questions from installers and consumers, turn them into improvements, and make sure those insights reach our Expert Center, Technology and Commercial teams.
2026 and beyond will bring strong growth and internationalization. Your role is to make sure our support scales with it: predictable quality, clear SLAs, and a way of working that is robust enough for volume but still feels personal and human.
We care more about your mindset and skills than a perfect checklist, but if we would it would look like this:
• Several years of experience in customer support / customer service, with at least 2 years in a lead, supervisor or team lead role.
• Experience building or scaling a support team or operation, not just managing a steady-state environment.
• Strong feel for B2C and B2B: you understand both homeowners and installers as key stakeholders.
• You think in processes and numbers: SLAs, queues, schedules, volumes, NPS, first-contact resolution.
• You’re hands-on: just as comfortable jumping on the phone with a customer as you are reworking a process or report.
• You communicate clearly, directly and respectfully and you expect the same from your colleagues.
• You enjoy a high-trust, high-ownership culture where you’re expected to take initiative, not wait for instructions.
• You live within reach of Utrecht and are happy in an on-site environment.
• You speak Dutch fluently and are comfortable in English.
• The chance to build a support organisation with real impact: lower energy bills, lower CO₂, more comfortable homes.
• A key role in our new Utrecht hub, with lots of ownership over how we serve customers and installers.
• Close collaboration with our teams in Eindhoven (R&D, production, data & product) and our Expert Center – hardware, software and operations under one roof.
• The learning curve of a fast-growing scale-up, without heavy corporate layers.
• A competitive salary and benefits package aligned with your experience and the role we shape together.
Dan horen we graag van je! Stuur ons:
• je CV of LinkedIn-profiel
• een korte motivatie waarin je uitlegt waarom deze rol je aanspreekt en wat je denkt toe te voegen aan Weheat.
We laten zo snel mogelijk (uiterlijk binnen een week) van ons horen!
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